FAQ

  • What is MagnaSell's return policy?

    MagnaSell offers a 30 Day Free Return Policy, no matter the reason for the return. Order with confidence knowing we have you backed for a free return, no cost to you! The item must be returned in the original condition it was sent out in, with the packaging & accessories that were included if applicable. Most of our devices have up to a 90 Day warranty!

  • Why should I buy used devices from Magnasell rather than purchasing from people on Facebook, Craigslist, or LetGo?

    On sites like those you never know what you’re actually going to get. Magnasell guarantees that all devices are fully functional, free of any iCloud accounts, and the IMEI Number will never go bad on you!

  • What separates Magnasell from other local phone stores?

    Most cell phone stores lower quality and increases prices to maximize profits, Magnasell lowers prices and increases quality to insure customer satisfaction.

  • Why should I buy a Certified Pre-Owned Device rather than buying a brand new one from a retailer?

    The answer is simple, the second you take a new phone out of the box it is considered used and loses roughly 25% of its original value. Apart from saving big by buying from Magnasell, we put our reputation behind each and every device to make sure that you are fully satisfied.

  • What is an IMEI?

    An IMEI (International Mobile Equipment Identity) is a unique 15-Digit number that each phone has. It helps us insure the device is not lost/stolen, blacklisted, or has an outstanding balance.

  • Does Magnasell deliver locally?

    Yes, we deliver to any public location within 25 Miles of Erie, Pennsylvania! If you live in the area, you may select the free-shipping option at checkout. Depending on your location and our delivery routes, we may opt to ship to you instead. This will be communicated with you after processing.

  • What are the benefits of buying a pre-owned phone?

    It might not seem appealing to buy a phone that someone has used before you, but buying a used phone can save you tons of money, plenty of time, and you’re helping the environment while you’re at it! You can also feel safe knowing the device has gone through the Magnasell Standards and Testing procedures, and is guaranteed to last!

  • Why do I need to disable iCloud Lock on my Apple Device before getting a quote?

    In addition to checking your IMEI to get more information about your device, we require you to disable iCloud Lock on your device. This is to ensure that the device we receive is not stolen or lost, and can be reset to factory settings to resell. iCloud locked devices store their information on Apple Servers and cannot be unlocked by third-party services. We will not offer to purchase your device if it is iCloud locked or stolen.